Botmaker Help Center

The Botmaker Help Center (https://help.botmaker.com/es/help) is a section within the Botmaker platform designed to facilitate communication and query resolution between users and the technical support team. One of its main features, in addition to access to the platform feature documentation, is the inclusion of a ticket system, which allows for the efficient management of all user queries and requests.

Estimated reading time: 05 minutes

Ticket System Features

The Botmaker Help Center ticket system offers a series of features that contribute to effective query management.

Ticket Creation

You can create a ticket to report an issue or make a specific inquiry. When creating a ticket, the system gathers relevant details, assigning a unique reference number for future tracking. This ensures that no query is left unanswered, enabling proper follow-up actions.

Ticket Tracking and Status

Each created ticket is assigned a status, such as “open,” “pending,” or “closed.” This allows for a clear view of the status of each query. Additionally, you can monitor and track the progress of the ticket throughout the resolution process.

Comments and Updates

Both you and the technical support team can send comments and updates on the tickets. This process facilitates communication and provides up-to-date information on the progress or any other actions taken to resolve your query. You can also add additional information or respond to the comments from the support team.

Platform Documentation and Frequently Asked Questions

The ticket system is also integrated with the platform’s documentation, which includes technical articles and frequently asked questions about common inquiries. You can access it at http://help.botmaker.com. As always, the Help Center allows you to search and access relevant information before opening a ticket, which can help resolve your query more quickly and efficiently.

Access comprehensive support through the documentation repository and ticket system of the Help Center to make the most of all the features of the Botmaker platform.

Remember that you can contact us through the **Help **section of the platform in the top right corner of the screen or send an email to support@botmaker.com should you have any questions or need further information.

Written by: Botmaker Team

Last updated: 10/4/2023