Multibot: multiple bots to sort and prioritize your conversations
Multibot is a tool that allows you to have multiple bots connected to the same account in a centralized way. With this feature, you can have expert bots on specific topics or flows and simply manage them, referring customers to the right bot for each conversation.
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Optimize your communication with topic-specific bots
On the platform, go to Menu>Chatbots. There, you can manage an already created flow, or create a new chatbot by selecting the +New chatbot option.
By selecting +New chatbot, you can assign a name to your bot, add a description and specify its areas of expertise. You can also select the language of your chatbot: English, Spanish, Portuguese or French. This is important to correctly adjust the artificial intelligence engine.
For more information on the master bot feature, check out our related article: What is Master Bot?
What can you do with Multibot?
Multibot allows you to think of integrated projects to configure conversational flows with specialized bots according to the following criteria:
- Areas : for simpler content management.
- Region and language: to give specific answers to each user according to their preferred language and location.
- Business/Product: to segment your target audience by business unit or product and provide differentiated responses.
- Channel: to differentiate the type of assistance and responses according to the channel (WhatsApp, webchat, email, social networks, Slack, Workplace).
- Complimentary audiences/roles: to provide differentiated answers depending on who is asking: customers, prospects, employees. In other words, when faced with the same question, each bot can respond differently or have an independent flow of conversations to respond with specific knowledge. For example, in the case of collaborators, it will be possible to have a flow related to work policies, human resources issues, etc.
See the images below:
Thus, all your bots are centralized in the chatbots section. From there, in addition to creating new bots, you can view and configure the intents for each of them, and manage flows and assignment of conversations, as shown in the following images:
Voice Assistant chatbot intent flow:
Master Bot:
Additionally, each bot can be managed by a separate technical team. For example, the sales area of your company can be in charge of managing the sales bot and the customer experience area can manage the customer service bot.
Multibot is a conversational tool that will help you optimize your results comprehensively. You can improve your customer service strategy, dynamize queries, automate sales processes, and track conversations by area or topic of interest to the user.
Remember to visit our Help Center for further information.
Written by: Botmaker Team
Updated: 11/29/2022