What is Master Bot?
In this article, you will learn about the new Master Bot feature, which allows you to have multiple bots specialized by topics or areas of expertise.
Estimated reading time: 08 minutes
Master Bot allows you to manage your conversational flows so you can have multiple bots specialized by area for easier administration of the contents and automation of your project.
Thus, you can assign conversations to bots like conversations are assigned to live chat agents. Bots can automate tasks and/or refer conversations to live chat agents as required.
To set up a new conversation flow and assign specialized bots by areas or tasks, go to Menu>Chatbots, as shown on the screen below:
You can manage an existing flow by clicking on Master Bot or create a new chatbot by clicking on +Add new chatbot. Through Add new chatbot", you can assign a name to your bot, add a description and specify its areas of expertise. You can also select the language of your chatbot (English, Spanish, French, or Portuguese) which is important to correctly set up the artificial intelligence engine.
To learn more about Multibot, check out our related article: Multibot: multiple bots to sort and prioritize your conversations
Master Bot
Master Bot allows you to create and organize a new conversational flow where you can decide the assignment to specific chatbots. Following, you will see an example of an existing flow.
Thus, once the conversation has been initiated, and if the set conditions are met, the bot will automatically transfer it to the corresponding area based on the defined topic. The conversation can also be transferred to specialized bots by area of expertise. Likewise, the user can request to be transferred to a live chat agent if needed.
Master Bot makes it possible to define responses in a simple way, either to refer conversations to live chat agents or to specific chatbots. The options are as follows:
- Choosing a bot
- Compose a response using conversational components as in the intent of a chatbot.
Let’s look at two examples:
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- Set up a conversational flow to transfer the conversation to a live chat agent.
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- Set up the conversational flow for a specific chatbot.
You are all set! With Master Bot, you can improve your customer service strategy, boost inquiries and sales processes, and track conversations by area or topic of interest to the user. Master Bot is a conversational tool that will help you optimize your results as a whole.
Remember to visit our Help Center for further information.
Written by: Botmaker Team
Last updated: 11/29/2022