What information will you be able to find in the user and sessions report?
Here we will show you all the information regarding the user and sessions report available on the platform.
Estimated Reading Time: 06 minutes
With this report, you’ll be able to acquire user and session data easily and quickly.
This image shows you the report’s initial screen, with the access’s location and the initial filter information to check the data:
Report screenshot: users and sessions.
Filter
The report offers the following filters for data analysis:
- Time period: view hour, day, week, or month.
- Operators: view operators only, bot only, or by operator.
- Queues: view by service queues set up in the account.
- Channels: filter by registered and selected channel in the account.
- Topic: filter by selected topic, according to the themes created in the platform’s intents tab.
- Reason for login: initiated by customer / initiated with a notification from the company
- With NPS: filter by a session that enabled the NPS rating (scale 0 to 10)
- User activity: with response / without response
- View: only new users / all
- Include current period: yes/no
Graphs
Macro View
- Total sessions: total number of sessions held on the platform according to the period.
- Session with operators: total number of sessions with operators according to the period
- Users: the total number of unique users according to the completed period.
Topics, Operators and Channels View
- Main topics mentioned: the list of the main active topics according to the selected period.
- Sessions with operators: percentage of sessions made between operators and the bot.
- Channels distribution: distribution of sessions that were carried out according to the selected period.
Periods
- Daily: daily sessions overview with session lines, users, and sessions with operators.
- Weekly: weekly sessions overview with session lines, users, and sessions with operators.
- Monthly: monthly sessions overview with session lines, users, and sessions with operators.
By channel
- Daily: overview of daily sessions performed according to the channel they originated from.
- Weekly: overview of weekly sessions performed according to the channel they originated from.
- Monthly: overview of monthly sessions performed according to the channel they originated from.
By Demand (hourly)
- Chart: scale of days of the week x time, to analyze the times of highest demand according to the sessions that took place.